Customer service (mandatory) – Retail Services
Materials for Customer Service focus area and the associated unit of competency.
Retail customer service (DOCX 860KB) will assist you to review and revise the content of the mandatory focus area: Customer Service. Each focus area prescribes the scope of learning for the HSC and is drawn from associated units of competency. You will have studied this competency, which addresses the scope of learning: SIRXCEG001 Engage the customer.
The HSC hub was created in 2020 – some resources may contain references to 2020 conditions and dates. Please check NESA HSC key dates and exam timetables and coronavirus advice.
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