Customer service (mandatory) – Entertainment industry
Materials for focus area Customer service and the associated unit of competency.
Customer service (DOCX 1.13MB) will assist you to review and revise the content of the mandatory focus area ‘Customer Service’. Each focus area prescribes the scope of learning for the HSC and is drawn from associated units of competency. You will have studied the competency SITXCCS303 Provide service to customers which addresses the scope of learning.
The HSC hub was created in 2020 – some resources may contain references to 2020 conditions and dates. Please check NESA HSC key dates and exam timetables and coronavirus advice.
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